The Debug log can provide some clues about the server’s operation.Mac: /Library/Application Support/Vectorworks Site Protection/ Windows: C:\ProgramData\Vectorworks Site Protection Make sure that the license file is in the correct folder:.If this is not the case, re-download the license file, and then select Vectorworks Site Protection > License > Add License from File to add the correct license file. The XXXXXX should match the last six characters of your serial number. The license file name is listed in this format: LPF_XXXXXX.lic. To verify the correct license file is being used, select Vectorworks Site Protection > License.If it is not on, try plugging it into a different USB port and/or restart the server machine. If a dongle is used, verify that the dongle is plugged in and that the light is on.Client/server issues Problem: The Vectorworks server software does not launch.